Customer care
Lifetime Warranty
Warranty coverage must be confirmed for your specific piece.
Policy notice: important store terms are awaiting owner approval. Please request written confirmation before purchase. This page is general information, not final legal advice.
Coverage is not yet established
The store previously displayed a lifetime-warranty headline, but complete approved terms are not available. Do not rely on that headline as a promise of unlimited repair or replacement. Ask us for written coverage before purchase.
What to confirm
Confirm the warranty duration, covered defects, wear-and-tear treatment, accidental-damage exclusions, stone coverage, inspection requirements, repair or replacement options, service and shipping costs, transferability and proof-of-purchase requirements.
Requesting assistance
Email your order reference, a description of the issue and clear photographs. Stop wearing jewelry with loose stones or damaged settings. Statutory consumer rights remain unaffected by any additional warranty.