Customer care
Returns & Exchanges
Please confirm eligibility before purchasing or sending an item back.
Policy notice: important store terms are awaiting owner approval. Please request written confirmation before purchase. This page is general information, not final legal advice.
Eligibility and return window
A store-wide return window, exclusions and return-shipping terms have not yet been approved for publication. Ask us for the applicable terms before ordering, especially for personalized, custom-made or sale items. This does not limit rights provided by applicable law.
Requesting a return
Email us with your order reference, item and reason for requesting a return or exchange. Do not send jewelry to an unconfirmed address. Keep the original packaging and proof of purchase while your request is reviewed.
Exchanges and refunds
Exchange availability depends on stock and the applicable order terms. Refund timing, deductions if any, and shipping responsibility must be confirmed for your request; your payment provider may require additional time after a refund is issued.
Incorrect, damaged or missing items
Contact us promptly with the order reference, photos where useful and a description of the issue. Preserve packaging for review. Please do not include full payment-card details.