Customer care
Shipping Policy
Shipping information to review before ordering.
Policy notice: important store terms are awaiting owner approval. Please request written confirmation before purchase. This page is general information, not final legal advice.
Processing and delivery
Processing time is the time needed to prepare an order; transit time begins when the carrier receives it. Processing and delivery commitments have not yet been published for this store. Contact us before ordering when a specific date matters.
Rates and destinations
Available delivery destinations, shipping services and charges are shown at Shopify checkout for your address. We do not promise free or overnight shipping. Where international delivery is offered, review checkout information and any applicable import charges before payment.
Address accuracy and tracking
Check your delivery address before submitting an order. Use any order-confirmation or shipment email supplied for that order to follow its progress. Address changes may not be possible once fulfillment begins.
Delays, loss or damage
For an unexpected delay, missing delivery or damage, contact us with your order reference and any relevant photos. Keep the item and packaging while the issue is reviewed. Carrier arrangements, claims handling and responsibility depend on the applicable order terms and consumer law.